Homeowner Testimonials

They are quick to respond to questions and are always helpful.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

Ms. Jaclyn Moore was very helpful and nice and answered all my questions. Thank you.

I'm satisfied with the help and attention provided this far.

Susan does a wonderful job. She communicates well, prepares great records, is responsive and dedicated. She responds to emergencies fast and gets problems fixed so as to not upset homeowners. She is a great asset to your company and we are lucky to have her handle our homeowners.

Stephanie Basore was professional and responsive and helpful in getting our architectural request submitted and approved.

Stephanie return my call right away and we discussed the issues are resolved it. She was very professional and nice !

great job!

Thank you for working with our situation

We had someone who started parking their dump truck and 2 back hoes at the top of Rainbow Glen. After about a week of this I took some photos and sent them to Laurie Mark. The next day the dump truck and back hoe were gone, and haven't been back since! Thanks, Laurie!

I have contacted Michelle in the HOA office on a few different occasions involving things like parking and landscaping. She has CONSISTENTLY gotten back too me in a short time period and has always followed thru in trying to solve any concerns. Also, i regularly use the pool in our complex and have been pleased with the security and cleanliness.

I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__

Love that I can pay my association dues directly to Union Bank without an additional fee. The only thing that would make the experience better would be to be able to pay in a more simplified manner.

Absolutely stupendous service. Model for the industry

The rare times that I have called everyone was friendly and courteous.

I was very pleased to see how nice our complex is looking lately. Went for a night walk and saw that all street, sidewalk and garage lights were on. The pool looked so clean and the grounds had no trash littered about. The green areas considering our drought, looked well cared for. I thank you for making this a home my family is proud of.

We always get a good response and in timely manner, we are very pleased

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

have found my issues handled promptly and resolved all the time.

I appreciate the newsletter and anything to inform me of our Summit HOA. Valencia Management Group has always been of service.

Office staff is great.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

Michele Phelps is always quick to respond snd is very helpful.