Homeowner Testimonials

you guys are great.

Each time my wife has an interaction with Cinnamon, she gets back to us within hours, in not in less than 24 hours. Always professional, always super friendly. Thank you!

👏🏼

Professional and outstanding service. Sue Calhoun is amazing, and a pleasure to have managing Estrella Vista.

Good customer service

I have lived here almost 24 years now :) I am always happy with the service I receive from the VMG! I have emailed Kristi Vitale in the past and she has always been most helpful!!! She gets back to you and solves the problem! Kristi is the best! Many thanks to all who work so hard for our community!!

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

Thank you for providing us with the perfect space for our employee gathering. Your staff is friendly, attentive, and wonderful to work with.

Beth & Stephanie do a tremendous job!

Managing the community very well.

I have contacted Michelle in the HOA office on a few different occasions involving things like parking and landscaping. She has CONSISTENTLY gotten back too me in a short time period and has always followed thru in trying to solve any concerns. Also, i regularly use the pool in our complex and have been pleased with the security and cleanliness.

We always have outstanding service when we need to contact VMG

I feel updated as needed and always willing to answer my silly questions!

I received an email, and a follow up phone call in a timely manner. Thank you!

The management team was extremely timely in responding to my inquiry.

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

Picked up my parking pass, I was in and out in 2 minutes.. and I love that I am always in a hurry.

VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.

the staff is always friendly and helpful, they respond in a prompt manner. it's always a pleasure to contact and interact with the staff here :)

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

Everyone I talk to in the office is very professional

The email is very professional, concise & to the point.

After 15 or so years of being adrift, I have been happy to have some sense of direction in the management department. I think we are moving, slowly, but still moving, forward. I don't know how we ended up with VMG but working with Karen and Sandra has been a pleasure.

Staff is very helpful and responsive.