Homeowner Testimonials

Great experience interacting with the HOA. I asked for and immediately received a copy of the master condominium insurance policy.

Always helpful

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

Easy to contact, fast response and fast resolution.

Quick response to a runaway slope sprinkler report.

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

Responded fast and handled my case efficiently.

Your staff is courteous and professional. 👍🏻👍🏻👍🏻👍🏻😊

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.

I am a Real Estate Broker in Miami and I can say that is not easy to find a reliable and competent HOA Management. I take care of my mom's bills, correspondence, etc and Valencia Management manages the HOA where she leaves, in Los Angeles. I always email Karen and Alison with questions, concerns or requests, they are great!! They answer my emails very quick and in a very kind and professional manner. Very happy with them!!

Excellent customer response time.

The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.

Office staff is great.

We always have outstanding service when we need to contact VMG

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

The email is very professional, concise & to the point.

It is always a pleasure to work with Norma. She's efficient, knowledgeable, and always prompt and prepared at our board meetings. And most of all it's nice to be able to contact our management personnel in case of any issues and get a response back.

Everyone is extremely polite.

This company is amazing and we would gladly recommend them to anyone!!

I have lived here almost 24 years now :) I am always happy with the service I receive from the VMG! I have emailed Kristi Vitale in the past and she has always been most helpful!!! She gets back to you and solves the problem! Kristi is the best! Many thanks to all who work so hard for our community!!

Kristi is always a great help - providing prompt service when needed.

Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..