Homeowner Testimonials

Staff is very helpful and responsive.

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Quick to respond when contacted by email. Like the building ground improvements.

Very professional!

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.

Picked up my new poll keys. The woman helping me was very pleasant and helpful.

The online documents including CCRs and Insurance declaration are very convenient and organized. A huge improvement over the previous management company.

Outstanding response! 5 stars.

Was told what to do when taking out trees. Glad theres a management group to help keep our community looking good. Went through cinnamon who took care of business. My tree removal was approved which I am thankful for there approval.

You are all doing an amazing job! Thank you

Every time I get to talk to anyone,especially Karen, I am completely satisfied with the conversation and the end results.

Great response time and community looks great!

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

We always have outstanding service when we need to contact VMG

Great follow through.

Everyone is very nice and professional. thank you

Great response time. All my questions were answered. Thank you

My questions were answered quickly . I like the new web page for our condos.

We have been here for almost 30 yrs. and have been truly thankful that we have HOA! Makes a big difference !!

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

Good service

Each time my wife has an interaction with Cinnamon, she gets back to us within hours, in not in less than 24 hours. Always professional, always super friendly. Thank you!

Friendly helpful staff, great service. Thanks.

I picked up the new pool key on Saturday and was very impressed on how smoothly it was handled.