Homeowner Testimonials

Excellent Service. Staff is courteous, professionally knowledgeable and care for the community. Please keep it up!!!

I have lived here since 1981 and feel everything has been well run. Other than the dues going up every so often due to life... all is as it should be.

I recently worked with HOA to install solar and a new gate on my house in Hasley Hills. I went to the office 2 times with questions and plans. I had a great experience and all my questions were answered and plans were accepted and projects completed.

Great experience interacting with the HOA. I asked for and immediately received a copy of the master condominium insurance policy.

Timely communications and action. Totally feel they have the associations best interest at heart.

Automation is awesome. Online bill pay, great.

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

The experience we had recently was wonderful. We submitted our paperwork to paint our home, it was approved and things ran smoothly. Thank you!

Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

Always friendly and helpful.

Kristi is always a great help - providing prompt service when needed.

My interactions with the Management group have been very cordial

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

Michelle is wonderful at the Westridge HOA.

Love that I can pay my association dues directly to Union Bank without an additional fee. The only thing that would make the experience better would be to be able to pay in a more simplified manner.

I have had excellent experiences dealing with Laurie Mark and Kristi Vitalle.

Michele Phelps is always quick to respond snd is very helpful.

Stephanie was wonderful and pleasant to work with. She helped coordinate between the two vendors and helped to resolve issues along the way. She was easily accessible and returned my calls promptly.

Jessica Kelsey is a perfect example of the type of support Brighton Village deserves.

No issues or complaints. I can also say that VMG has always been very responsive on any matters through both email & phone. Great job.

We rented the clubhouse a few times now. Each time has been so easy. Cinnamon is very organized and makes renting an effortless process. Cinnamon has a wonderful personality and is always very friendly.