Homeowner Testimonials

Accounting staff Ms. Alison Ryan is very friendly and helpful , helped out me to set up automatic payments.

Everyone is extremely polite.

You're the best!

Staff at front desk was very friendly when I picked up my new pool keys.. they asked if I had any other questions or anything that can help me with.

Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.

Responded fast and handled my case efficiently.

I have had excellent experiences dealing with Laurie Mark and Kristi Vitalle.

You are responsive to our needs

Just keep up the good work!

Was told what to do when taking out trees. Glad theres a management group to help keep our community looking good. Went through cinnamon who took care of business. My tree removal was approved which I am thankful for there approval.

I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__

My first time contacting you with an issue and, it was a pleasure working with Norma. She responded to both my email and concern immediately. Ed came out and did an excellent job on the repair in a very timely manner. Thank you!

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

We have been here for almost 30 yrs. and have been truly thankful that we have HOA! Makes a big difference !!

Thank you for providing us with the perfect space for our employee gathering. Your staff is friendly, attentive, and wonderful to work with.

Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..

Kristi Vitale was very prompt and helpful regarding our request for solar approval. After hearing horror stories about denied HOA requests and delays it was really refreshing dealing with a can do representative.

VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.

Have only needed to contact the office twice. Response was timely and professional.

VMG is the second management company of my community since I moved in over 12 years ago and by far the best I have ever encountered. My calls are always returned within a reasonable amount of time if not immediately and my concerns have always been addressed. Everyone there has been most courteous and helpful. I am very pleased to have them be my management group. Thank you!

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

You have a wonderful and helpful staff

Superior customer service, knowledgeable, professional.

Overall my dealings with VMG have been positive. Appreciate the timely email communications from VMG.