Homeowner Testimonials

I do everything online and it makes everything easy for me

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

My first time contacting you with an issue and, it was a pleasure working with Norma. She responded to both my email and concern immediately. Ed came out and did an excellent job on the repair in a very timely manner. Thank you!

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.

Stephanie was wonderful and pleasant to work with. She helped coordinate between the two vendors and helped to resolve issues along the way. She was easily accessible and returned my calls promptly.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

Absolutely stupendous service. Model for the industry

Everyone at Valencia Management has always been very helpful & informative.

Always helpful

Receptionist was friendly and replied to my question professionally

Good service

I have been pleased by the prompt responses I have received when I had questions or needed to report something important.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

We have been here for almost 30 yrs. and have been truly thankful that we have HOA! Makes a big difference !!

I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__

Everyone is very nice and professional. thank you

Automation is awesome. Online bill pay, great.

Management and staff has always been helpful and respond in a timely manner.

Very helpful and compassionate

Every time I get to talk to anyone,especially Karen, I am completely satisfied with the conversation and the end results.

I am very happy with your service.

Every dealing I have had with VMG has been a positive contact and any problem was dealt with in a prompt manner of time.

We always have outstanding service when we need to contact VMG