Homeowner Testimonials

I've always had a great experience with Jacklyn. I appreciate her prompt response to every email or phone call. 5 stars

Have only needed to contact the office twice. Response was timely and professional.

Very professional!

They are quick to respond to questions and are always helpful.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

I picked up the new pool key on Saturday and was very impressed on how smoothly it was handled.

I appreciate how well our HOA Board Members & VMG take care of our facilities and the general area here in the Summit.

Our experience with Michelle Phelps is always pleasant! She is so accommodating! Very nice and professional !

Managing the community very well.

I have had only positive experiences.

VMG is the second management company of my community since I moved in over 12 years ago and by far the best I have ever encountered. My calls are always returned within a reasonable amount of time if not immediately and my concerns have always been addressed. Everyone there has been most courteous and helpful. I am very pleased to have them be my management group. Thank you!

Responded fast and handled my case efficiently.

The rare times that I have called everyone was friendly and courteous.

I appreciate the quick responses to emails. James and Cinnamon are ultra polite!

VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.

I'm an owner but I don't live there at the moment. I have been pleased with any interaction I have had with the staff at the VMG office. The newsletter is appreciated in communicating to members. I can't rate daily services however, Bridgeport always looks well maintained when I visit. Thank you!

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

The staff representing Bridgeport return calls quickly, are thorough in their response and connect you with the appropriate people, such as the head of security, regarding the recent homeless situation.

We rented the clubhouse a few times now. Each time has been so easy. Cinnamon is very organized and makes renting an effortless process. Cinnamon has a wonderful personality and is always very friendly.

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

You guys are the best!! Thank you for your outstanding work!!

Ms. Jaclyn Moore was very helpful and nice and answered all my questions. Thank you.

I have lived here almost 24 years now :) I am always happy with the service I receive from the VMG! I have emailed Kristi Vitale in the past and she has always been most helpful!!! She gets back to you and solves the problem! Kristi is the best! Many thanks to all who work so hard for our community!!

Everyone at Valencia Management has always been very helpful & informative.