Homeowner Testimonials

We always have outstanding service when we need to contact VMG

Great follow through.

Recently my wife Sheri Rodriguez submitted an inquiry regarding the replacement of the bbq's. VMG responded in a timely manner and delivered new bbq's within the specified time period specified. Thank you! Very much appreciated by all.

Stephanie was wonderful and pleasant to work with. She helped coordinate between the two vendors and helped to resolve issues along the way. She was easily accessible and returned my calls promptly.

You are going a great job at Cheyanne! Always s pleasure to work with! Lisa is amazing!

After 15 or so years of being adrift, I have been happy to have some sense of direction in the management department. I think we are moving, slowly, but still moving, forward. I don't know how we ended up with VMG but working with Karen and Sandra has been a pleasure.

Very helpful when contacted about clubhouse rental. Security and lifeguards are respectful.

It is always a pleasure to work with Norma. She's efficient, knowledgeable, and always prompt and prepared at our board meetings. And most of all it's nice to be able to contact our management personnel in case of any issues and get a response back.

We rented the clubhouse a few times now. Each time has been so easy. Cinnamon is very organized and makes renting an effortless process. Cinnamon has a wonderful personality and is always very friendly.

VMG has been a huge help with organizing meetings and preparing reports. They've also assisted with advising the Board and made great recommendations along the way. They have a very good relationship within the trade as well, which has allowed us to obtain answers and solutions more efficiently... If you're looking for experts in this arena for guidance, this company is an excellent choice.

Thank you all , very friendly & efficient.

My interaction with the office staff has been positive. They answered my questions or concerns quickly.

Stephanie return my call right away and we discussed the issues are resolved it. She was very professional and nice !

When I went into the office, the people running the front desk, were very helpful, friendly, and polite. Just was picking up my new pool key.

Staff is very helpful and responsive.

I recently reported an issue regarding a dog, repeatedly, being walked off leash and his aggressive behavior. The management company was very responsive to my concern. Thank you.

Very professional and accommodating! Quick response!

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

Outstanding response! 5 stars.

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

Have only needed to contact the office twice. Response was timely and professional.

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.