Homeowner Testimonials

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

Our experience with Michelle Phelps is always pleasant! She is so accommodating! Very nice and professional !

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.

We recently submitted home improvement plans for approval and everyone we dealt with was very nice and helpful getting us through the process.

nothing but good experiences

I'm an owner but I don't live there at the moment. I have been pleased with any interaction I have had with the staff at the VMG office. The newsletter is appreciated in communicating to members. I can't rate daily services however, Bridgeport always looks well maintained when I visit. Thank you!

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Easy to contact, fast response and fast resolution.

Here is my perspective. Valencia Management has a number of great implements offered to assist HOA's and Boards in their jobs! The property manager is key to the relationship between the Board/HOA and the managing company. We are so satisfied with our property manager and know she is trying her best to cover all of our bases, which encompass 10 ball fields! I recently referred Tampa Terrace to Valencia and I understand from the President, Marilyn Gutierrez that you are signed, sealed and delivered. Congratulations!

Great follow through.

Superior customer service, knowledgeable, professional.

The office staff is very helpful and knowledgeable. I recently installed new landscaping and they helped me with the paperwork process. It was great! Thank you.

I am working on getting some windows in my house replaced. I have never been through this process. Cinnamon has been wonderful with responding quickly and helping me. She has made it very simple. Thank you for being so helpful.

The management team was extremely timely in responding to my inquiry.

I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

I received an email, and a follow up phone call in a timely manner. Thank you!

Recently my wife Sheri Rodriguez submitted an inquiry regarding the replacement of the bbq's. VMG responded in a timely manner and delivered new bbq's within the specified time period specified. Thank you! Very much appreciated by all.

Picked up my parking pass, I was in and out in 2 minutes.. and I love that I am always in a hurry.

have found my issues handled promptly and resolved all the time.

Jessica is very efficient, responsive, and professional. Very pleased with her work on behave of the association.

the staff is always friendly and helpful, they respond in a prompt manner. it's always a pleasure to contact and interact with the staff here :)