Homeowner Testimonials

I'm satisfied with the help and attention provided this far.

Just keep up the good work!

Thank you for your service and support!

I received an email, and a follow up phone call in a timely manner. Thank you!

I have lived here since 1981 and feel everything has been well run. Other than the dues going up every so often due to life... all is as it should be.

Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

It is always a pleasure to work with Norma. She's efficient, knowledgeable, and always prompt and prepared at our board meetings. And most of all it's nice to be able to contact our management personnel in case of any issues and get a response back.

Very professional and accommodating! Quick response!

Very helpful. Quick response and handled correctly.

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

Professional and outstanding service. Sue Calhoun is amazing, and a pleasure to have managing Estrella Vista.

Kristi is always a great help - providing prompt service when needed.

I was very pleased to see how nice our complex is looking lately. Went for a night walk and saw that all street, sidewalk and garage lights were on. The pool looked so clean and the grounds had no trash littered about. The green areas considering our drought, looked well cared for. I thank you for making this a home my family is proud of.

Everyone is extremely polite.

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

I've always had a great experience with Jacklyn. I appreciate her prompt response to every email or phone call. 5 stars

The staff is always helpful and very professional.

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

I recently worked with HOA to install solar and a new gate on my house in Hasley Hills. I went to the office 2 times with questions and plans. I had a great experience and all my questions were answered and plans were accepted and projects completed.

The rare times that I have called everyone was friendly and courteous.

Called the office and spoke with Michelle. She found out the answer to my question on the spot.