I find the team at Valencia Management Group to be responsive and concerned about our HOA community. I enjoy working with Laurie Mark.
I was very pleased to see how nice our complex is looking lately. Went for a night walk and saw that all street, sidewalk and garage lights were on. The pool looked so clean and the grounds had no trash littered about. The green areas considering our drought, looked well cared for. I thank you for making this a home my family is proud of.
I rented the clubhouse for my daughters high school event. I reserved the room on line which was super easy. Cinnamon contacted me via email immediately with all the proper paperwork. The security guy met me at the exact scheduled time to open the clubhouse and he was there at the closing time. Everything was smooth and easy. Yes we had a good time celebrating also.
Nicole is a great communicator. Responsive and thorough.
I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.
We always get a good response and in timely manner, we are very pleased
Friendly helpful staff, great service. Thanks.
Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..
Beth Bottaro is great, the best property manager Hasley Hills has ever had!
I no longer live in Valencia however Michelle Phelps was the best!!!! Extremely plesant, friendly and professional. Returned all calls immediately and ALWAYS put 110% into handling any and all problems.
VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.
So far I've seen a much better service from your company comparing to our previous experience. I wish you'd get even better.
I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.
Thank you for your service and support!
Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.
I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!
Communication was easy and issues addressed promptly. I'm very happy with VMG. They are helpful and on the ball.
Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.
I recently spoke with Cinnamon who was very pleasant and helpful, thank you
Here is my perspective. Valencia Management has a number of great implements offered to assist HOA's and Boards in their jobs! The property manager is key to the relationship between the Board/HOA and the managing company. We are so satisfied with our property manager and know she is trying her best to cover all of our bases, which encompass 10 ball fields! I recently referred Tampa Terrace to Valencia and I understand from the President, Marilyn Gutierrez that you are signed, sealed and delivered. Congratulations!
Have only needed to contact the office twice. Response was timely and professional.
I have lived here since 1981 and feel everything has been well run. Other than the dues going up every so often due to life... all is as it should be.
Thank you all , very friendly & efficient.
Timothy & Yvonne W.
Our experience with Michelle Phelps is always pleasant! She is so accommodating! Very nice and professional !
Absolutely stupendous service. Model for the industry
Testimonials are given freely by homeowners in communities managed by Valencia Management Group. No compensation or rewards are offered in exchange for testimonials.