Homeowner Testimonials

Great job!

The email is very professional, concise & to the point.

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

Good job! Excellent service

Thanks for all your help!

I have been very happy with VMG

Good service

Automation is awesome. Online bill pay, great.

Overall my dealings with VMG have been positive. Appreciate the timely email communications from VMG.

Have only needed to contact the office twice. Response was timely and professional.

Jessica Kelsey is a perfect example of the type of support Brighton Village deserves.

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

My personal contact with VMG has been with Cinnamon and she has made our two rentals of the clubhouse a pleasure. Thanks Cinnamon!

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!

Called the office and spoke with Michelle. She found out the answer to my question on the spot.

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Very professional!

Kristi has been such a wonderful help for us. She is fast in returning calls and in helping with concerns. We appreciate all the help that she has given in regard to the RV lot of Hidden Valley Newhall.

This company is amazing and we would gladly recommend them to anyone!!

I am working on getting some windows in my house replaced. I have never been through this process. Cinnamon has been wonderful with responding quickly and helping me. She has made it very simple. Thank you for being so helpful.

The team at VMG was very pleasant and helpful with my recent need for a statement. Great support!

As a 12 year resident, I have had a few occasions to interface with VMG staff and have always been satisfied with the timeliness of their responses.