Homeowner Testimonials

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.

We had someone who started parking their dump truck and 2 back hoes at the top of Rainbow Glen. After about a week of this I took some photos and sent them to Laurie Mark. The next day the dump truck and back hoe were gone, and haven't been back since! Thanks, Laurie!

Your staff is courteous and professional. 👍🏻👍🏻👍🏻👍🏻😊

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

Seems great thus far. I hope to make the meetings soon.

have found my issues handled promptly and resolved all the time.

Having no experience with HOA's, Cinnamon let me know what steps to take in fixing up the front of my home! Very nice, polite and helpful!

You have been very professional and responsive to our inquiries. Your advice in my opinion is fair and balanced reflecting years of experience and a sincere desire to facilitate harmonious living in our communities.

Friendly and informative

Beth Bottaro is great, the best property manager Hasley Hills has ever had!

Norma Gonzalez gets 5 Stars across the board. She has always been a pleasure to work with. Everyone at VMG should be commended for all their work, very professional and always knowledgeable.

Jessica Kelsey is a perfect example of the type of support Brighton Village deserves.

Good job! Excellent service

Excellent customer response time.

I would like to recognize Beth Bottaro for her excellent customer service. She responded in a timely manner to my concern and resolved that very quickly. She is very professional and I'm very appreciative of her service.

very good and very kind!

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

Nicole is a great communicator. Responsive and thorough.

Everyone is very nice and professional. thank you

I have lived here since 1981 and feel everything has been well run. Other than the dues going up every so often due to life... all is as it should be.

No issues or complaints. I can also say that VMG has always been very responsive on any matters through both email & phone. Great job.

I am a Real Estate Broker in Miami and I can say that is not easy to find a reliable and competent HOA Management. I take care of my mom's bills, correspondence, etc and Valencia Management manages the HOA where she leaves, in Los Angeles. I always email Karen and Alison with questions, concerns or requests, they are great!! They answer my emails very quick and in a very kind and professional manner. Very happy with them!!

Everyone is extremely polite.

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.