Homeowner Testimonials

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.

Kristi is always a great help - providing prompt service when needed.

You have been very professional and responsive to our inquiries. Your advice in my opinion is fair and balanced reflecting years of experience and a sincere desire to facilitate harmonious living in our communities.

We had someone who started parking their dump truck and 2 back hoes at the top of Rainbow Glen. After about a week of this I took some photos and sent them to Laurie Mark. The next day the dump truck and back hoe were gone, and haven't been back since! Thanks, Laurie!

Kristi Vitale has always gone above and beyond to assist me in answering my questions or to help with other things. The front desk office staff are kind and welcoming. I'm very happy with this group!

VMG has been a huge help with organizing meetings and preparing reports. They've also assisted with advising the Board and made great recommendations along the way. They have a very good relationship within the trade as well, which has allowed us to obtain answers and solutions more efficiently... If you're looking for experts in this arena for guidance, this company is an excellent choice.

Everyone is extremely polite.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

I appreciate the newsletter and anything to inform me of our Summit HOA. Valencia Management Group has always been of service.

Beth & Stephanie do a tremendous job!

Professional and outstanding service. Sue Calhoun is amazing, and a pleasure to have managing Estrella Vista.

I would like to recognize Beth Bottaro for her excellent customer service. She responded in a timely manner to my concern and resolved that very quickly. She is very professional and I'm very appreciative of her service.

I feel updated as needed and always willing to answer my silly questions!

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

Our experience with Michelle Phelps is always pleasant! She is so accommodating! Very nice and professional !

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

Ms. Jaclyn Moore was very helpful and nice and answered all my questions. Thank you.

Receptionist was friendly and replied to my question professionally

I recently worked with HOA to install solar and a new gate on my house in Hasley Hills. I went to the office 2 times with questions and plans. I had a great experience and all my questions were answered and plans were accepted and projects completed.

I received an email, and a follow up phone call in a timely manner. Thank you!

I have been pleased by the prompt responses I have received when I had questions or needed to report something important.

I have had only positive experiences.