Homeowner Testimonials

I am a Real Estate Broker in Miami and I can say that is not easy to find a reliable and competent HOA Management. I take care of my mom's bills, correspondence, etc and Valencia Management manages the HOA where she leaves, in Los Angeles. I always email Karen and Alison with questions, concerns or requests, they are great!! They answer my emails very quick and in a very kind and professional manner. Very happy with them!!

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

We recently submitted home improvement plans for approval and everyone we dealt with was very nice and helpful getting us through the process.

I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you

My interaction with the office staff has been positive. They answered my questions or concerns quickly.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

VMG is the third management our large townhouse complex has had since we lived here. They are head and shoulders above the rest. Communicate clearly and are responsive and efficient. Also very pleasant people to deal with. Five stars!!

I received an email, and a follow up phone call in a timely manner. Thank you!

You are responsive to our needs

Professional and outstanding service. Sue Calhoun is amazing, and a pleasure to have managing Estrella Vista.

There to help you need it

Thank you for your service and support!

The staff helped me a lot in finding solution thank you ... U guys are doing good job ...

I've always had a great experience with Jacklyn. I appreciate her prompt response to every email or phone call. 5 stars

Absolutely stupendous service. Model for the industry

I rented the clubhouse for my daughters high school event. I reserved the room on line which was super easy. Cinnamon contacted me via email immediately with all the proper paperwork. The security guy met me at the exact scheduled time to open the clubhouse and he was there at the closing time. Everything was smooth and easy. Yes we had a good time celebrating also.

I recently spoke with Cinnamon who was very pleasant and helpful, thank you

James Beard in particular, is exceptional!. Russ, Leonard and everyone else at VMG is professional, helpful and responsive.

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

I appreciate the newsletter and anything to inform me of our Summit HOA. Valencia Management Group has always been of service.

The online documents including CCRs and Insurance declaration are very convenient and organized. A huge improvement over the previous management company.

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!

VMG is a very good H.O.A. partner and can be counted on to do a very good job.

Very helpful and compassionate