Homeowner Testimonials

Very helpful and compassionate

Great response time. All my questions were answered. Thank you

Just keep up the good work!

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

The staff is always helpful and very professional.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

All interaction I have had with the staff have been extremely positive.

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

Managing the community very well.

Kristi has been such a wonderful help for us. She is fast in returning calls and in helping with concerns. We appreciate all the help that she has given in regard to the RV lot of Hidden Valley Newhall.

I would like to recognize Beth Bottaro for her excellent customer service. She responded in a timely manner to my concern and resolved that very quickly. She is very professional and I'm very appreciative of her service.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

I am working on getting some windows in my house replaced. I have never been through this process. Cinnamon has been wonderful with responding quickly and helping me. She has made it very simple. Thank you for being so helpful.

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

you guys are great.

So far I've seen a much better service from your company comparing to our previous experience. I wish you'd get even better.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

I have lived here since 1981 and feel everything has been well run. Other than the dues going up every so often due to life... all is as it should be.

Thank you all , very friendly & efficient.

You have a wonderful and helpful staff

Superior customer service, knowledgeable, professional.

very good and very kind!

Staff at front desk was very friendly when I picked up my new pool keys.. they asked if I had any other questions or anything that can help me with.

Kristi Vitale was very prompt and helpful regarding our request for solar approval. After hearing horror stories about denied HOA requests and delays it was really refreshing dealing with a can do representative.