Homeowner Testimonials

Having no experience with HOA's, Cinnamon let me know what steps to take in fixing up the front of my home! Very nice, polite and helpful!

Responded fast and followed through

I have been an owner within CA Summit HOA for 20+ years and have interacted with Laurie Mark on several occasions through email and over the phone. She has always been very helpful and has resolved any concerns or issues needing attention very promptly. She is an asset for our association!

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

Quick to respond when contacted by email. Like the building ground improvements.

Recently my wife Sheri Rodriguez submitted an inquiry regarding the replacement of the bbq's. VMG responded in a timely manner and delivered new bbq's within the specified time period specified. Thank you! Very much appreciated by all.

I have had excellent experiences dealing with Laurie Mark and Kristi Vitalle.

I recently reported an issue regarding a dog, repeatedly, being walked off leash and his aggressive behavior. The management company was very responsive to my concern. Thank you.

You are responsive to our needs

Communication was easy and issues addressed promptly. I'm very happy with VMG. They are helpful and on the ball.

I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you

Professional and outstanding service. Sue Calhoun is amazing, and a pleasure to have managing Estrella Vista.

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

Very responsive and always friendly.

I was really happy and satisfied with your excellent service.They took care of my problem promptly.

Every dealing I have had with VMG has been a positive contact and any problem was dealt with in a prompt manner of time.

Have only needed to contact the office twice. Response was timely and professional.

Staff at front desk was very friendly when I picked up my new pool keys.. they asked if I had any other questions or anything that can help me with.

Everyone is very nice and professional. thank you

They are quick to respond to questions and are always helpful.

Timely communications and action. Totally feel they have the associations best interest at heart.

Stephanie Basore was professional and responsive and helpful in getting our architectural request submitted and approved.

Each time I've had to call for information or any other need the service provided by VMG has been outstanding. If the information isn't readily available, I always receive correspondence when it's available. I'm greatly appreciative of your services, thank you.