Homeowner Testimonials

No issues or complaints. I can also say that VMG has always been very responsive on any matters through both email & phone. Great job.

Stephanie Basore was professional and responsive and helpful in getting our architectural request submitted and approved.

Excellent customer response time.

Each time I've had to call for information or any other need the service provided by VMG has been outstanding. If the information isn't readily available, I always receive correspondence when it's available. I'm greatly appreciative of your services, thank you.

Every time I get to talk to anyone,especially Karen, I am completely satisfied with the conversation and the end results.

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

Very prompt response and the issue was addressed with a solution.

Quick response to a runaway slope sprinkler report.

Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..

I have been very happy with VMG

Great company and by far the best employee in Sue. I will miss you as we move onto retirement in Prescott Arizona.

Have only needed to contact the office twice. Response was timely and professional.

The office staff is very helpful and knowledgeable. I recently installed new landscaping and they helped me with the paperwork process. It was great! Thank you.

Your staff is courteous and professional. 👍🏻👍🏻👍🏻👍🏻😊

The email is very professional, concise & to the point.

Very helpful when contacted about clubhouse rental. Security and lifeguards are respectful.

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

Staff at front desk was very friendly when I picked up my new pool keys.. they asked if I had any other questions or anything that can help me with.

Automation is awesome. Online bill pay, great.

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

You are all doing an amazing job! Thank you

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

Responded fast and handled my case efficiently.