Homeowner Testimonials

I recently worked with HOA to install solar and a new gate on my house in Hasley Hills. I went to the office 2 times with questions and plans. I had a great experience and all my questions were answered and plans were accepted and projects completed.

VMG is the second management company of my community since I moved in over 12 years ago and by far the best I have ever encountered. My calls are always returned within a reasonable amount of time if not immediately and my concerns have always been addressed. Everyone there has been most courteous and helpful. I am very pleased to have them be my management group. Thank you!

Michele Phelps is always quick to respond snd is very helpful.

No issues or complaints. I can also say that VMG has always been very responsive on any matters through both email & phone. Great job.

Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..

Always responsive!

Very professional!

Each time I've had to call for information or any other need the service provided by VMG has been outstanding. If the information isn't readily available, I always receive correspondence when it's available. I'm greatly appreciative of your services, thank you.

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

Absolutely stupendous service. Model for the industry

Ms. Jaclyn Moore was very helpful and nice and answered all my questions. Thank you.

you guys are great.

Love that I can pay my association dues directly to Union Bank without an additional fee. The only thing that would make the experience better would be to be able to pay in a more simplified manner.

Thank you for all your support

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

I sent an email on an issue I had with the trees in the common area and received a quick response. The web site was easy to use.

Very prompt response and the issue was addressed with a solution.

Management and staff has always been helpful and respond in a timely manner.

Great experience interacting with the HOA. I asked for and immediately received a copy of the master condominium insurance policy.

Kristi has been such a wonderful help for us. She is fast in returning calls and in helping with concerns. We appreciate all the help that she has given in regard to the RV lot of Hidden Valley Newhall.

I received an email, and a follow up phone call in a timely manner. Thank you!

Good job! Excellent service

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

Seems great thus far. I hope to make the meetings soon.