Homeowner Testimonials

VMG has been a huge help with organizing meetings and preparing reports. They've also assisted with advising the Board and made great recommendations along the way. They have a very good relationship within the trade as well, which has allowed us to obtain answers and solutions more efficiently... If you're looking for experts in this arena for guidance, this company is an excellent choice.

Stephanie return my call right away and we discussed the issues are resolved it. She was very professional and nice !

Thank you all , very friendly & efficient.

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!

I have lived here almost 24 years now :) I am always happy with the service I receive from the VMG! I have emailed Kristi Vitale in the past and she has always been most helpful!!! She gets back to you and solves the problem! Kristi is the best! Many thanks to all who work so hard for our community!!

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

It is always a pleasure to work with Norma. She's efficient, knowledgeable, and always prompt and prepared at our board meetings. And most of all it's nice to be able to contact our management personnel in case of any issues and get a response back.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

Having no experience with HOA's, Cinnamon let me know what steps to take in fixing up the front of my home! Very nice, polite and helpful!

Jessica Kelsey is a perfect example of the type of support Brighton Village deserves.

Every dealing I have had with VMG has been a positive contact and any problem was dealt with in a prompt manner of time.

Excellent Service. Staff is courteous, professionally knowledgeable and care for the community. Please keep it up!!!

I appreciate the newsletter and anything to inform me of our Summit HOA. Valencia Management Group has always been of service.

Great follow through.

I was really happy and satisfied with your excellent service.They took care of my problem promptly.

Good customer service

When I went into the office, the people running the front desk, were very helpful, friendly, and polite. Just was picking up my new pool key.

Receptionist was friendly and replied to my question professionally

Susan does a wonderful job. She communicates well, prepares great records, is responsive and dedicated. She responds to emergencies fast and gets problems fixed so as to not upset homeowners. She is a great asset to your company and we are lucky to have her handle our homeowners.

Automation is awesome. Online bill pay, great.

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.

You have a wonderful and helpful staff