Homeowner Testimonials

I find the team at Valencia Management Group to be responsive and concerned about our HOA community. I enjoy working with Laurie Mark.

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

The rare times that I have called everyone was friendly and courteous.

I have had correspondence with Kristie Vitalie in the past and recently and she is amazing how she responds back to me so quickly. I always appreciate informing me on matters.

I appreciate the quick responses to emails. James and Cinnamon are ultra polite!

Timely communications and action. Totally feel they have the associations best interest at heart.

An employee of VMG promptly answers any questions we might have concerning The Ranch at Fair Oaks.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

James Beard in particular, is exceptional!. Russ, Leonard and everyone else at VMG is professional, helpful and responsive.

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Thank you for all your support

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!

My interaction with the office staff has been positive. They answered my questions or concerns quickly.

The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.

You guys are the best!! Thank you for your outstanding work!!

Seems great thus far. I hope to make the meetings soon.

We rented the clubhouse a few times now. Each time has been so easy. Cinnamon is very organized and makes renting an effortless process. Cinnamon has a wonderful personality and is always very friendly.

Everyone is extremely polite.

Receptionist was friendly and replied to my question professionally

I was very pleased to see how nice our complex is looking lately. Went for a night walk and saw that all street, sidewalk and garage lights were on. The pool looked so clean and the grounds had no trash littered about. The green areas considering our drought, looked well cared for. I thank you for making this a home my family is proud of.

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

You have a wonderful and helpful staff

the staff is always friendly and helpful, they respond in a prompt manner. it's always a pleasure to contact and interact with the staff here :)

Very prompt response and the issue was addressed with a solution.