I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!
Allan & Vivian G.
I am working on getting some windows in my house replaced. I have never been through this process. Cinnamon has been wonderful with responding quickly and helping me. She has made it very simple. Thank you for being so helpful.
I picked up the new pool key on Saturday and was very impressed on how smoothly it was handled.
The staff helped me a lot in finding solution thank you ... U guys are doing good job ...
My personal contact with VMG has been with Cinnamon and she has made our two rentals of the clubhouse a pleasure. Thanks Cinnamon!
I rented the clubhouse for my daughters high school event. I reserved the room on line which was super easy. Cinnamon contacted me via email immediately with all the proper paperwork. The security guy met me at the exact scheduled time to open the clubhouse and he was there at the closing time. Everything was smooth and easy. Yes we had a good time celebrating also.
I am a Real Estate Broker in Miami and I can say that is not easy to find a reliable and competent HOA Management. I take care of my mom's bills, correspondence, etc and Valencia Management manages the HOA where she leaves, in Los Angeles. I always email Karen and Alison with questions, concerns or requests, they are great!! They answer my emails very quick and in a very kind and professional manner. Very happy with them!!
Nathaniel & Mary Jane D.
Michelle is always very professional, friendly and very helpful!
Kathryn was very attentive to our issue and did everything she could to help us resolve it. I appreciated her thoroughness and attention throughout the process.
Very responsive and always friendly.
Picked up my parking pass, I was in and out in 2 minutes.. and I love that I am always in a hurry.
Ms. Jaclyn Moore was very helpful and nice and answered all my questions. Thank you.
I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__
Here is my perspective. Valencia Management has a number of great implements offered to assist HOA's and Boards in their jobs! The property manager is key to the relationship between the Board/HOA and the managing company. We are so satisfied with our property manager and know she is trying her best to cover all of our bases, which encompass 10 ball fields! I recently referred Tampa Terrace to Valencia and I understand from the President, Marilyn Gutierrez that you are signed, sealed and delivered. Congratulations!
Recently my wife Sheri Rodriguez submitted an inquiry regarding the replacement of the bbq's. VMG responded in a timely manner and delivered new bbq's within the specified time period specified. Thank you! Very much appreciated by all.
Larry & Karen J.
Stephenie & Nicole handled our concern quickly and professionally. They were a pleasure to work with!
Great response time and community looks great!
Thank you for your service and support!
Cinnamon Valdiviezo was very helpful in answering my questions about landscaping changes and the role of the Architectural Committee. Thank you very much!
Superior customer service, knowledgeable, professional.
This company is amazing and we would gladly recommend them to anyone!!
Everyone is extremely polite.
Testimonials are given freely by homeowners in communities managed by Valencia Management Group. No compensation or rewards are offered in exchange for testimonials.