Homeowner Testimonials

We always get a good response and in timely manner, we are very pleased

The staff helped me a lot in finding solution thank you ... U guys are doing good job ...

Beth & Stephanie do a tremendous job!

I rented the clubhouse for my daughters high school event. I reserved the room on line which was super easy. Cinnamon contacted me via email immediately with all the proper paperwork. The security guy met me at the exact scheduled time to open the clubhouse and he was there at the closing time. Everything was smooth and easy. Yes we had a good time celebrating also.

Very prompt response and the issue was addressed with a solution.

great job!

This company is amazing and we would gladly recommend them to anyone!!

Superior customer service, knowledgeable, professional.

I do everything online and it makes everything easy for me

Seems great thus far. I hope to make the meetings soon.

You have a wonderful and helpful staff

Always helpful

Karen does a superb job for us here at The Ranch at Fair Oaks. Been working with her for a few years now and she is always on top of everything. Keep up the good work Karen.

Good job! Excellent service

Great experience interacting with the HOA. I asked for and immediately received a copy of the master condominium insurance policy.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

Great team. They work hard and answer my emails within 24 hours. That is great customer service.

I've dealt with other management groups over the years and Valencia Management Group has been great. I've only contacted them a few times, but every time, someone has responded back to me right away.

Stephanie return my call right away and we discussed the issues are resolved it. She was very professional and nice !

Stephanie Basore was professional and responsive and helpful in getting our architectural request submitted and approved.

I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you

Kristi Vitale was very prompt and helpful regarding our request for solar approval. After hearing horror stories about denied HOA requests and delays it was really refreshing dealing with a can do representative.

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!

Excellent customer response time.