Homeowner Testimonials

Very helpful. Quick response and handled correctly.

Communication was easy and issues addressed promptly. I'm very happy with VMG. They are helpful and on the ball.

Kristi is always a great help - providing prompt service when needed.

The rare times that I have called everyone was friendly and courteous.

We always get a good response and in timely manner, we are very pleased

I have been pleased by the prompt responses I have received when I had questions or needed to report something important.

I received an email, and a follow up phone call in a timely manner. Thank you!

I really appreciated that a live person answered my call on the week-end to take my complaint about the sprinklers spraying our windows. The call was returned promptly on Monday and fixed that day and then he followed up with me with a call or tell me that the problem was fixed. Excellant service!

Great company and by far the best employee in Sue. I will miss you as we move onto retirement in Prescott Arizona.

I would like to recognize Beth Bottaro for her excellent customer service. She responded in a timely manner to my concern and resolved that very quickly. She is very professional and I'm very appreciative of her service.

I rented the clubhouse for my daughters high school event. I reserved the room on line which was super easy. Cinnamon contacted me via email immediately with all the proper paperwork. The security guy met me at the exact scheduled time to open the clubhouse and he was there at the closing time. Everything was smooth and easy. Yes we had a good time celebrating also.

Great response time. All my questions were answered. Thank you

I've always had a great experience with Jacklyn. I appreciate her prompt response to every email or phone call. 5 stars

We had someone who started parking their dump truck and 2 back hoes at the top of Rainbow Glen. After about a week of this I took some photos and sent them to Laurie Mark. The next day the dump truck and back hoe were gone, and haven't been back since! Thanks, Laurie!

Recently my wife Sheri Rodriguez submitted an inquiry regarding the replacement of the bbq's. VMG responded in a timely manner and delivered new bbq's within the specified time period specified. Thank you! Very much appreciated by all.

Quick to respond when contacted by email. Like the building ground improvements.

After 15 or so years of being adrift, I have been happy to have some sense of direction in the management department. I think we are moving, slowly, but still moving, forward. I don't know how we ended up with VMG but working with Karen and Sandra has been a pleasure.

I appreciate how well our HOA Board Members & VMG take care of our facilities and the general area here in the Summit.

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

All interaction I have had with the staff have been extremely positive.

Norma Gonzalez has been extremely helpful and response to our questions and requests.

Automation is awesome. Online bill pay, great.

My questions were answered quickly . I like the new web page for our condos.

Thank you for working with our situation

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.