Homeowner Testimonials

So far I've seen a much better service from your company comparing to our previous experience. I wish you'd get even better.

I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.

Friendly and informative

Every dealing I have had with VMG has been a positive contact and any problem was dealt with in a prompt manner of time.

I appreciate how well our HOA Board Members & VMG take care of our facilities and the general area here in the Summit.

Absolutely stupendous service. Model for the industry

Kristi Vitale was very prompt and helpful regarding our request for solar approval. After hearing horror stories about denied HOA requests and delays it was really refreshing dealing with a can do representative.

Here is my perspective. Valencia Management has a number of great implements offered to assist HOA's and Boards in their jobs! The property manager is key to the relationship between the Board/HOA and the managing company. We are so satisfied with our property manager and know she is trying her best to cover all of our bases, which encompass 10 ball fields! I recently referred Tampa Terrace to Valencia and I understand from the President, Marilyn Gutierrez that you are signed, sealed and delivered. Congratulations!

I recently reported an issue regarding a dog, repeatedly, being walked off leash and his aggressive behavior. The management company was very responsive to my concern. Thank you.

Kathryn was very attentive to our issue and did everything she could to help us resolve it. I appreciated her thoroughness and attention throughout the process.

I have had excellent experiences dealing with Laurie Mark and Kristi Vitalle.

We always have outstanding service when we need to contact VMG

I'm satisfied with the help and attention provided this far.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__

Kristi has been such a wonderful help for us. She is fast in returning calls and in helping with concerns. We appreciate all the help that she has given in regard to the RV lot of Hidden Valley Newhall.

Managing the community very well.

Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.

The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.

You are all doing an amazing job! Thank you

Norma is a very proficient managing supervisor. She has survived the initiation which was overwhelming due to so many unexpected issues. Valencia Management Group is innovative and creative. Hopefully all of this will lead our HOA in the right direction, without pain.

Very professional and accommodating! Quick response!

Receptionist was friendly and replied to my question professionally

I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!