Homeowner Testimonials
DK
The management team was extremely timely in responding to my inquiry.
Dianna K.
EA
Kristi Vitale has always gone above and beyond to assist me in answering my questions or to help with other things. The front desk office staff are kind and welcoming. I'm very happy with this group!
Emily A.
BN
Staff is very helpful and responsive.
Bruce N.
JL
We always get a good response and in timely manner, we are very pleased
Jose L.
MA
Good customer service
Matthew A.
RO
Absolutely wonderful!!
Robert O.
AS
I am a Real Estate Broker in Miami and I can say that is not easy to find a reliable and competent HOA Management. I take care of my mom's bills, correspondence, etc and Valencia Management manages the HOA where she leaves, in Los Angeles. I always email Karen and Alison with questions, concerns or requests, they are great!! They answer my emails very quick and in a very kind and professional manner. Very happy with them!!
Ana S.
TR
We have been here for almost 30 yrs. and have been truly thankful that we have HOA! Makes a big difference !!
Terri R.
TP
Kristi Vitale was very prompt and helpful regarding our request for solar approval. After hearing horror stories about denied HOA requests and delays it was really refreshing dealing with a can do representative.
Terry P.
JW
Stephanie was wonderful and pleasant to work with. She helped coordinate between the two vendors and helped to resolve issues along the way. She was easily accessible and returned my calls promptly.
Jeremy W.
GB
Staff at front desk was very friendly when I picked up my new pool keys.. they asked if I had any other questions or anything that can help me with.
Greg B.
BM
We recently submitted home improvement plans for approval and everyone we dealt with was very nice and helpful getting us through the process.
Brian M.
MB
Very responsive and always friendly.
Mark B.
AH
Cinnamon was professional and knowledgeable. She answered all of my questions patiently it was an absolute delight speaking with her regarding our recent unintentional misunderstanding with the HOA board.
Armen H.
DD
Great response time. All my questions were answered. Thank you
Darlene D.
KH
I received an email, and a follow up phone call in a timely manner. Thank you!
Kathie H.
GM
Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....
Gary M.
ER
The staff returned my call and answered my question promptly. She also took my suggestion and implemented it that same day.
Eden R.
AG
Easy to contact, fast response and fast resolution.
Angela G.
AP
VMG has been responsive and professional since becoming our HOA manager. There were some critical, sensitive issues that were occurring in our community that we reported to VMG. We were very happy to see these issues resolved in a quick and confidential manner.
Arthur P.
PW
Stephanie return my call right away and we discussed the issues are resolved it. She was very professional and nice !
Paula W.
SK
Kristi is always a great help - providing prompt service when needed.
Stephanie K.
MP
Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.
Michael P.
DV
I've had the need to contact you a couple of times and your response has been prompt and satisfactory. Thank you
Diego V.
Testimonials are given freely by homeowners in communities managed by Valencia Management Group. No compensation or rewards are offered in exchange for testimonials.
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