Homeowner Testimonials

Receptionist was friendly and replied to my question professionally

Your staff is courteous and professional. 👍🏻👍🏻👍🏻👍🏻😊

Cinnamon Valdiviezo was very helpful in answering my questions about landscaping changes and the role of the Architectural Committee. Thank you very much!

I appreciate the newsletter and anything to inform me of our Summit HOA. Valencia Management Group has always been of service.

I do everything online and it makes everything easy for me

Great follow through.

I'm an owner but I don't live there at the moment. I have been pleased with any interaction I have had with the staff at the VMG office. The newsletter is appreciated in communicating to members. I can't rate daily services however, Bridgeport always looks well maintained when I visit. Thank you!

Michelle is great at following up on emails I send her. She is wonderful. I walk the neighborhood twice s day so I see lots to report to her. Broken sprinklers and mail boxes. She is on it right away sending me a confirmation she generated a work order. If the work does not get done in a reasonable time I let her know and she makes it happen pronto.

I have had the pleasure of dealing with Lisa Hoffman and have found her knowledgeable and very competent. She partnered with me when dealing with my fence damaged by an errant driver, and was instrumental in working toward a quick resolution and rebuild/repair of the wall. She's a keeper__

Been in the management office twice.. The person in charge was available and didn't take that long to give me what I need..

Kathryn was very attentive to our issue and did everything she could to help us resolve it. I appreciated her thoroughness and attention throughout the process.

The office staff is very helpful and knowledgeable. I recently installed new landscaping and they helped me with the paperwork process. It was great! Thank you.

Everyone I talk to in the office is very professional

Came in on a Saturday to pick up my pool fobs...although a little busy the young woman manning the front desk was very personable, patient, calm, and efficient with each customer. Excellent customer service that was much appreciated...Thank you!

Customer service always cordial and nice, I have no complains, every time that I go there you have a person at the front desk, never have to wait a long time.

Responded fast and followed through

Each time my wife has an interaction with Cinnamon, she gets back to us within hours, in not in less than 24 hours. Always professional, always super friendly. Thank you!

I have lived in this community for 30 years and since Valencia Management Group has taken over issues have been address and resolved... I'm giving them 4 stars because their is always room for improvement... Keep it going !!

Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.

We recently submitted home improvement plans for approval and everyone we dealt with was very nice and helpful getting us through the process.

I was really happy and satisfied with your excellent service.They took care of my problem promptly.

I appreciate how well our HOA Board Members & VMG take care of our facilities and the general area here in the Summit.

Excellent service from all personal especially Michelle @ the satellite office. Always gets back to when you leave a message ....

Beth Bottaro is great, the best property manager Hasley Hills has ever had!