I have contacted Michelle in the HOA office on a few different occasions involving things like parking and landscaping. She has CONSISTENTLY gotten back too me in a short time period and has always followed thru in trying to solve any concerns. Also, i regularly use the pool in our complex and have been pleased with the security and cleanliness.
Thank you for all your support
VMG has been a huge help with organizing meetings and preparing reports. They've also assisted with advising the Board and made great recommendations along the way. They have a very good relationship within the trade as well, which has allowed us to obtain answers and solutions more efficiently... If you're looking for experts in this arena for guidance, this company is an excellent choice.
I have been very happy with VMG
Easy to contact, fast response and fast resolution.
Since you started the website the communication with VMG is much easier. I appreciate notifications of coming projects and maintenance in the complex. I don't think I have had an issue that required a direct, immediate response yet but I am sure you will be there for us.
John & Carole M.
I appreciate the quick responses to emails. James and Cinnamon are ultra polite!
Quick response to a runaway slope sprinkler report.
Good job! Excellent service
Jessica is very efficient, responsive, and professional. Very pleased with her work on behave of the association.
Very helpful when contacted about clubhouse rental. Security and lifeguards are respectful.
Seems great thus far. I hope to make the meetings soon.
Norma Gonzalez has been extremely helpful and response to our questions and requests.
Very professional and accommodating! Quick response!
I have never had an issue with the management group at all. Our community looks great and I enjoy all the corrreapondence via electronic. Thank you !!!
Great team. They work hard and answer my emails within 24 hours. That is great customer service.
Definitely pleased that we chose VMG this past year. We're still learning how to make use of the excellent website. Our Account Manager, Nicole Peterson is outstanding. Excellent communication and works very closely with the HOA Board. She's a very strong partner in helping us make the transition a success!
I very much appreciate dealing with Valencia Management Group. They are much better than the previous management group. They are responsive and proactive. They always return my email and phone calls promptly. I appreciate their customer service attitude.
I've always had a great experience with Jacklyn. I appreciate her prompt response to every email or phone call. 5 stars
Love that I can pay my association dues directly to Union Bank without an additional fee. The only thing that would make the experience better would be to be able to pay in a more simplified manner.
Good customer service
I'm an owner but I don't live there at the moment. I have been pleased with any interaction I have had with the staff at the VMG office. The newsletter is appreciated in communicating to members. I can't rate daily services however, Bridgeport always looks well maintained when I visit. Thank you!
Nicole is a great communicator. Responsive and thorough.
Testimonials are given freely by homeowners in communities managed by Valencia Management Group. No compensation or rewards are offered in exchange for testimonials.